Frequently
Asked Questions
The Answers You Need
Frequently Asked
Questions
The Answers You Need
WHAT IS THE COST FOR SERVICES?
Initial New Patient Visit 60-90min $375
Typically a longer appointment, a history and mental status exam is obtained. Treatment needs and goals are discussed and a treatment plan is formed.
Follow-up Medication Management 30 min $150
Typically shorter appointments that discuss treatment progress and medication management.
Follow-up Psychotherapy 50min $150
Typically longer appointments, up to 50 minutes, in which several therapy techniques may be utilized to address issues and concerns.
WHAT IS THE MODE OF PAYMENT?
Payment is expected at the time of service
Checks should be made payable to Align Mental Health & Wellness
Checks returned for insufficient funds are charged $25.
The forms of payment that we accept
We currently accept all major credit cards, Zelle, and Paypal.
CAN I CANCEL MY APPOINTMENT?
Cancellation Terms
Cancellation and rescheduling with at least 24 - 48 hour notice: No charge. We understand that things happen. Just call to reschedule your service.
Cancellation Charges
Cancellations, missed appointments and rescheduling without 24 hour notice will be charged $75. Must be paid prior to scheduling any other appointments.
Possible termination for cancellation
Repeated cancellations without 24-48 hr. notice, and repeated no shows risk being terminated as a client.
DO YOU ACCEPT INSURANCE?
Accepted Insurances
We accept the following insurance: Aetna, Optum/UHC, Evernorth/Cigna, NC Medicare, NC Medicaid, and the following NC Medicaid plans: Healthy Blue, Carolina Complete Health, Wellcare. We proudly accept VA Community care and Tricare East.
Insurance Notice: We do not currently participate with Blue Cross Blue Shield (BCBS).
Out-of-Network Insurance
If your insurance is not listed above, you are out-of-network – we don’t have a contractual relationship with your insurance company. If this is the case, full payment for service based on the self-pay rate will be due at the time of service. A superbill will be provided for you to submit to your insurance to receive any out-of-network benefits they may have.
Self-Pay
We welcome self-pay patients. Choosing private pay allows you to receive care without using your insurance benefits and may offer greater privacy and flexibility.
Current Self-Pay Fees
Initial Evaluation (60–90 minutes): $375
Follow-Up: $150
Need Directions?
Click Here:
3719 Latrobe Drive, Ste 850-H Charlotte NC 28211
(704) 703-2866